1. How will the ROM machine be delivered and installed?
2. Are there ever any problems with delivery?
3. What about deliveries outside the continental US, including Hawaii, Alaska, Canada, and other destinations?
4. Can I arrange my own shipping and delivery?
5. I don't want to keep the ROM crate, will the shipping company remove the crate? Do I need to keep the crate during the trial period?
6. Can I pick up the machine from ROMFab's North Hollywood, CA warehouse?
7. What are the physical dimensions of the machine?
8. What are the crated machine's specs?
9. Does the ROM come with any accessories?
10. I need to move and install my machine myself. Where can I find disassembly and installation instructions for the ROM machine?
1. ROM-DELIVERY AND INSTALLATION INFORMATION
Our ROM machine comes completely assembled in a large crate, ready to use. In the 48 contiguous States, in most cases, the delivering trucking company will uncrate the machine and place it exactly where people want it placed (even basements, lofts, yachts, up winding stairways). In case there are narrow doorways, narrow hallways, sharp turns, narrow stairways, winding stairways and other obstacles, the delivering carrier will take parts off the ROM machine to make it smaller and lighter to handle. They will replace those parts after the ROM is at the final location. In case people later move, the ROM can generally be moved by normal moving companies or specialized moving companies such as those that move pianos and other difficult items.
2. SOME CAUTIONARY DELIVERY AND INSTALLATION INFORMATION
The above described delivery/installation process goes very smoothly 85% of the time. The freight company contracts with local moving companies that specialize on difficult deliveries/installations. It takes "kissing a lot of toads" to find a "prince" among the many local moving companies. The trucking companies that transport the ROM have usually found their "princes" in or near metropolitan areas but in rural areas that are remote from metro areas they have not always found the right people. This results in some frustration with about 15% of the deliveries to the point where we would like to jump through the telephone line to show the lesser competent moving people how to do it. In the end however, after a bit of frustration, prodding and guiding the people along, everything works out fine. When we ship out your machine, we send you an email notification and attached to that email, are the same delivery instructions and documents that the delivery company has, so that you may get an idea of what is necessary for the delivery.
In some rare cases the people installing the ROM do not properly re-install the parts they might have removed. In those cases both customers and we here at Romfab experience a bit of additional frustration. In those situations we need extra understanding AND COOPERATION of the customer to resolve the problem. At that point unpleasantness and non-cooperation by the customer is counterproductive and leads to additional unneeded frustration on both ends of the phone line. From past experience over 95% of the time when such rare delivery deficiencies happen, the customer together with our guidance, over the phone or per email, will be able to correct the problem. In a few rare cases we had to suffer quite uncooperative and unreasonable customers. If you feel that you belong to the potentially less reasonable variety of customer we would like to ask you to restrain your natural tendencies or not aspire to the purchase of a ROM machine.
3. SHIPPING OUTSIDE THE CONTIGUOUS 48 US STATES
In some areas of Canada, Alaska and Hawaii we have been able to arrange for installation as well. In all other areas the customer must arrange for manpower themselves to remove the fully assembled ROM from its shipping crate and for installation.
4. ARRANGING YOUR OWN SHIPPING AND DELIVERY
According to the terms of sale/rental you can choose and arrange for the shipping and delivery company of your choice. On this page you can find the machine's and the crate's specifications. If you are going to take advantage of our 30-day trial offer, you must have the machine installed into a location by the delivery company. If you would like to have the crated machine line-hauled to an address, you can only do so on the full-purchase 45-day money-back guarantee option.
5. THE ROM CRATE AND DISPOSAL
If you are receiving the machine outside of Southern California, the machine will come in a $185 custom wooden crate. The crating protects the machine during shipment and also reduces shipping costs, as the crate can be fork-lifted. The crate is yours to keep, should you like to keep it. If you keep the ROM machine, the cost of crating will be charged to you regardless of whether or not you keep the crate.
If you are receiving the machine within the 48 contiguous US states, the local carrier installing the machine will remove and dispose of the crate at no charge. You do not need to keep the crate at your location for the trial period. The local carrier will hold the crate for the trial period. If you decide to keep the crate during the trial period, and then would like to dispose of the crate afterwards, the local carrier will not be able to pick-up the crate free of charge. It will cost almost the same as the installation part of the shipping charges to remove the crate at another time, and that would be added to your final balance. So please don't keep the crate unless you are able to arrange your own disposal or storage.
If the machine is line-hauled to your location, this doesn't apply, as the crated machine will just be dropped off. If the machine is line hauled, please keep the crate for at least the duration of the trial period, in case you decide to return the machine.
With some Alaskan, Canadian and Hawaiian deliveries, the local carrier will also be able to remove the crate free of charge. Once again, please don't keep the crate unless you are able to arrange your own storage or disposal. If you decide to keep the machine, the carrier will not return to pick-up the crate free of charge.
For all other deliveries, the disposal or storage of the crate is the customer's responsibility.
6. PICKING UP THE MACHINE FROM ROMFAB'S WAREHOUSE
You may pick up the machine from our North Hollywood, CA warehouse, however, this isn't always as advantageous as it might seem. Firstly, the machine must be purchased in full with the 45-day money-back guarantee: for obvious reasons, we don't allow machines to go out on 30-day trials with customer pick-up. Secondly, we must then charge Los Angeles county sales tax, which can work out to be more costly than the savings in delivery costs to your location.
7. THE PHYSICAL DIMENSIONS AND SPECIFICATIONS OF THE ROM
Area required to use the ROM in home, office or elsewhere:
5 x 11 feet (152cm x 325cm).
Minimum side distance from a wall is 14" (35cm). Included in the 5 x 11 feet space.
Minimum area behind the ROM 16" (40cm). Included in the 5 x 11 feet space.
Actual footprint is smaller when ROM is not in use:
32"x 115" with the arms extended forward (most desirable when ROM is not in use)
32"x 91" with the arms folded back against the seat
Highest point of the ROM:
Seat back height is 56" (140 cm).
Ceiling height should be 8ft (240cm) but the ROM can still be used with full benefits with 7ft (210cm) ceiling height by 6ft-4in (190cm) tall people.
Weight of machine is 405 Pounds. (184 KG).
Removing the side arms gets it to 26" W, 364 lbs.
Removing the side arms, rear loop, rear arms, & drive bar gets it to 67" L x 21"W x 51"H. 308 lbs.
Removing the back rest gets it to 48"H
Removing these pieces is easy if factory instructions are followed. So it is best if you talk to us first or READ the instructions for Rear Arm & Rear Loop Removal.
8. CRATED MACHINE'S SPECIFICATIONS
The total weight of the crated machine is about 677lbs. (308 kg).
The dimensions of the crate are 91"L x 33"W x 61"H. (231cm x 84cm x 155cm).
The freight class is 125.
9. ADDITIONAL ITEMS THAT COME WITH THE MACHINE
The machine comes with: an instructional booklet and DVD, and an exercise mat for the machine to be placed upon. This mat prevents the machine from sliding on the floor surface, dampens noise from the machine, and protects the floor surface from wear and tear (especially under the rear pedals).
10. DISASSEMBLY INSTRUCTIONS FOR THE ROM MACHINE
Please visit: www.romdelivery.com for instructions on installation of the ROM machine.
For any additional questions please email Sales@FastExercise.com or call 1 (818) 787-6460 during business hours weekdays Pacific Standard Time (California).