I love it! It's been a year since I bought a used ROM and it will definitely be a valued part of my life going forward. It took me a long time (too long) and a lot of research to convince myself to take the plunge and spend that much money on a piece of exercise equipment. I was afraid that like so many other "wonder machines" I had purchased it would soon fall into disuse and begin to gather dust.
Boy, was I wrong. From the day it arrived until today, the only days I have missed have been due to travel or illness. You just can't make an excuse for not finding four minutes a day for something so beneficial. It is four minutes a day I love to hate. Four minutes of flat-out constant, no-impact pushing, pulling, stretching and hard breathing is the ultimate maximum workout. At the end I am totally drained. On the other hand, I can do almost anything for four minutes.
The benefits have been real. I have lost a net 20 pounds (more than that of fat, but I have gained solid muscle), trimmed over two inches off my waist, toned my whole body, have more energy and feel better. I am amazed at the number of people who tell me how great I look and ask what I am doing. (Yes, no one believes four minutes a day.)
Your staff has been great to work with. Tom Long was very helpful on the phone giving me very helpful information and advice on the purchase and subsequent use. When a part was in need of repair, your service was exceptional. The suspect part, along with several others that "might" have been a source of the problem were overnighted to me, along with complete diagrams, instructions and all the tools to do the repair. You also walked me through the repair over the phone. I have never had that level of service from anyone. Truly exceptional.
From skeptic to convert, to lifelong user. Thank you for making such a great product and for continuing to deliver the service to support it. Everyone should be using a ROM!
[ROMFab’s comment: Even if the machine is purchased used from another ROM owner, we will transfer the warranty to the new owner and offer them full customer support, like in Jeff’s case.]